Refund policy
RETURN AND REFUND POLICY
Last updated: September 6, 2026
This policy applies to purchases made through varellelb.com or instagram , WhatsApp
RETURN PERIOD
You may request an eligible return within 7 calendar days from the date your order was delivered.
CHANGE-OF-MIND RETURNS
To qualify for a change-of-mind return:
• The perfume must be completely unused and unopened.
• The original factory seal or cellophane must remain intact exactly as delivered.
• The box, bottle, labels, accessories, and packaging must be in their original condition.
• Proof of purchase or order details must be provided.
• The return must first be approved by Varelle Perfumes.
A perfume is not eligible for a change-of-mind return if its box, cellophane, or factory seal has been opened, removed, broken, or damaged.
If a manufacturer does not originally seal a product, it must be returned in exactly the same unopened and unused condition in which it was delivered.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
The sealed-box condition does not remove the customer’s rights when an incorrect, damaged, or defective product was delivered.
Please inspect your order upon delivery. If there is a problem, contact us as soon as possible and provide your order details with clear photographs or video.
Once the issue is confirmed, Varelle Perfumes will arrange an appropriate replacement or refund and cover the related delivery costs.
HOW TO REQUEST A RETURN
Contact us through WhatsApp at +961 81 998 026 before returning any product.
Do not send or hand over a return without receiving confirmation and return instructions from us.
RETURN DELIVERY COSTS
For an eligible change-of-mind return, the customer is responsible for the original delivery charge and any return collection or delivery costs.
When a return results from an incorrect, damaged, or defective product supplied by Varelle Perfumes, Varelle Perfumes will cover the applicable delivery costs.
REFUNDS
Returned products will be inspected after receipt. We will then notify you whether the refund has been approved.
Approved refunds will be issued through Whish Money only within five business days after the returned product has been received and approved.
The customer must provide the correct name and active telephone number associated with their Whish Money account.
ORDER CANCELLATIONS
Contact us as soon as possible to cancel an order. Orders that have not been dispatched may be cancelled without delivery charges.
If an order has already been dispatched, the return conditions and applicable delivery costs described above will apply.
This policy does not limit any mandatory consumer rights available under applicable Lebanese law.
CONTACT
Varelle Perfumes
Website: https://varellelb.com
WhatsApp: +961 81 998 026